Innovation barriers to digital developments in justice
Prof. Stuart Ross1, Dr. Mark Wood2, Dr. Ron Baird3, Ms. Kajsa Lundberg1
1School of Social & Political Sciences, University Of Melbourne, Melbourne, Australia
2School of Humanities and Social Sciences, Deakin University, Burwood, Australia
3College of Arts and Education, Victoria University, Footscray, Australia
The justice system has been described as “an innovation free zone” (Shelupanov, 2017). Innovation in the form of digital apps targeting justice staff and service users (including prisoners and offenders) is often seen as a primarily technological process dedicated to increasing the efficiency of traditional processes and functions. We argue that to take full advantage of the transformative potential of digital technology, justice processes themselves need to be changed to incorporate social innovations like collaborative partnership models and user-informed service design. Drawing on our research examining a range of digital tools and services in corrections and offender rehabilitation, we outline some key challenges in developing and adapting innovative digital solutions.
Stuart Ross is Enterprise Professor in Criminology in the School of Social & Political Sciences at the University of Melbourne and sits on the Master of Criminology Advisory Board. Stuart has provided consultancy research and evaluation services to a range of State and Commonwealth agencies, both directly and in partnership with other universities and consulting firms. Prior to joining Criminology at the University of Melbourne, he was Director of the National Centre for Crime and Justice Statistics in the Australian Bureau of Statistics.